一、Customer satisfaction three elements：
Commodity satisfaction: customer satisfaction with the quality of goods.
Satisfied with the service: the customer pre-sales of the purchased goods, sale, service, a positive attitude. Regardless of commodity is how well and how reasonable the price, when it is seen in the market, and must rely on the services. "After-sales service to create permanent customers."
Corporate image satisfaction: refers to the positive evaluation of the public enterprise comprehensive strength and overall impression.
二、5S concept 
"5S" refers to "smile, quick, honest, smart, and research," five words in the English acronym "5S" concept is most representative of the culture of service and innovation, not only has the characteristics of the times, full of humanity, also have considerable operability.
The purpose of service
Pour all I do my best, and wholeheartedly users, the integrity of the world. |
